Refund policy

At a glance

  • 30 days: To start a return, counted from the delivery date
  • Unopened & sealed: In original packaging for a full refund
  • 10 business days: To receive your refund after we get your return

Our 30-day satisfaction guarantee

We want you to be happy with every D&D Remedies product. If you're not completely satisfied, you can return eligible products within 30 days of the delivery date for a full refund of the product price. This guarantee applies to purchases made directly on dndremedies.com.

What can be returned

Eligible for a full refund

  • Products that are unopened and unused, with all seals intact
  • In their original packaging
  • Returned within 30 days of the delivery date
  • Purchased directly from dndremedies.com

Not eligible for return

  • Products that have been opened or used, or whose safety seal has been broken. For health and safety reasons, we can't restock these items.
  • Returns started more than 30 days after delivery
  • Products purchased from another retailer (please return those to the place of purchase)

Exception: if a product arrived damaged or defective, or we sent you the wrong item, it's covered whether or not it has been opened. See Damaged, defective, or incorrect items.

How to start a return

  1. Contact us within 30 days of delivery. Call 305-593-5333 (Monday to Friday, 8:30 AM to 4:30 PM ET), email contact@ag-marin.com, or use our contact form, and include your order number and the product(s) you'd like to return.
  2. We'll send return instructions. Within 1 to 2 business days you'll receive a return authorization and the return shipping address.
  3. Ship the product back. Pack it securely in its original packaging and use a trackable shipping method. Keep your receipt until the refund is complete.
  4. Get your refund. Once we receive and inspect the return, we'll issue your refund to the original payment method.

Please contact us before sending anything back. Returns shipped without prior authorization may be delayed or may not be able to be processed.

Return shipping costs

  • If you change your mind: you're responsible for the cost of return shipping, and the original shipping charges on your order are not refundable.
  • If we made a mistake: when a product arrives damaged or defective, or isn't what you ordered, we cover return shipping (with a prepaid label or by reimbursing you) and refund your original shipping charges.

We never charge restocking fees.

Refunds

Refunds are issued to the original payment method used at checkout. We inspect and process returns within 3 business days of receiving them, and your bank or card issuer may take an additional 5 to 7 business days to post the credit. In total, expect your refund within 10 business days of your return arriving at our facility.

Your refund includes the product price and any sales tax charged on it. Original shipping charges are refunded only when the return is due to our error.

If more than 10 business days have passed since we confirmed your refund and it still hasn't appeared, check with your bank first, then contact us and we'll help track it down.

Exchanges

We don't process direct exchanges. If you'd like a different product or size, return the eligible item for a refund and place a new order. If your product arrived damaged, defective, or incorrect, we'll ship a replacement at no charge.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery with your order number and photos of the packaging and product. We'll send a replacement or issue a full refund, including any shipping charges, and we'll cover the cost of returning the item if we need it back.

Subscribe & Save orders

Every subscription shipment is covered by this policy in the same way as a one-time order. To avoid being charged for a shipment you no longer want, cancel or pause your subscription before its next scheduled order date. You can do this at any time, with no penalty, through your account or by contacting us. Orders that have already shipped can be returned following the steps above.

Canceling an order

Contact us as soon as possible if you need to cancel an order. We can usually cancel orders that haven't shipped yet and issue a full refund. If your order has already shipped, you're welcome to return it under this policy once it arrives.

Need to start a return?

Call 305-593-5333, Monday to Friday, 8:30 AM to 4:30 PM ET, email contact@ag-marin.com, or send us a message through our contact page. We reply within 1 to 2 business days.

A.G. Marin Pharmaceuticals (D&D Remedies) · 1730 NW 79th Ave, Miami, FL 33126